The 10 Best Small Business Phone, Tested And Researched

Nicolas Ward By, Nicolas Ward
Best Small Business Phone
Best Small Business Phone

The Rundown

1. Best Overall: AT&T ML17929 2-Line Corded Telephone, Black

This corded phone is perfect for the home office, or it can be used as a second line in the home. The ML17929 provides 18-number speed dial for your most frequently dialed or emergency numbers. It also has built-in speakerphone which lets you multitask as you talk. Read Review

2. Best Bang For The Buck: Panasonic Cordless Phone System with Answering Machine

Panasonic cordless phone system with answering machine is great for home, home office and apartments with thick walls. It offers a long-range cordless phone and is ideal for large homes. This Panasonic cordless phone system includes an answering machine, so you can receive calls and even listen to messages when you're out of the room. Read Review

3. Best Easy Setup: VTech AM18447 Main Console Expandable Small Business Office Phone

Answer calls quickly and easily with the Main Console Expandable Small Business Office Phone. This phone has an Auto Attendant providing information about the company, as well as a 2. 5mm jack for connecting music devices like MP3 players, Boom boxes, tablets or smartphones. The phone also includes customizable music on hold and large buttons for easy navigation. Read Review

4. Best Compatible: Panasonic DECT 6.0 Plus Cordless Phone Handset Accessory

Panasonic DECT 6.0 Plus Cordless Phone Handset Accessory is an elegant and efficient way to connect with people in your home and office. This cordless phone includes a Caller ID, Automatic Noise Reduction, Speakerphone and Energy Star Certified handset that has two lines with three-way conferencing with a headset jack. Read Review

If you have a small business, you likely have only one or two people who can answer calls. The best way to keep your small business number private and your calls secure is with a phone system specifically designed for businesses. Business phones serve as a crucial extension of your office.

They allow you to take calls from clients, suppliers, and partners outside your immediate area. If you don’t have access to a landline or cell phone, this is where a business phone comes in handy! Today there are many business phone options on the market, from simple handsets to complete communication suites. Knowing which ones are the best for smaller businesses with limited budgets can be difficult. To help you with your choice, we’ve created this quick guide with everything you need to know about choosing the best small business phone.

After nearly hours of research, we were able to come up with many top products from prominent brands like At&t, Panasonic, Vtech, Xblue, Motorola, Grandstream, Poly (plantronics + polycom), Polycom, Cisco designed. Among them, our AT&T ML17929 2-Line Corded Telephone, Black with an  18-number speed dial seems to be the first product you can rely on. Alternatively, if you're looking for a good-looking option, you may go with Panasonic Cordless Phone System with Answering Machine.

Our article today focuses mainly on giving you guidelines and tips to be able to buy the right product that best suits your needs. Explore with us right here.

Our Top Picks

TOP Choice #1 AT&T ML17929 2-Line Corded Telephone, Black
Our Score:
  • 3-party conferencing for quick remote meetings
  • 18-number speed dial for your most frequently dialed or emergency numbers, DSL Subscribers may need to use a DSL Filter. Please refer the User Manual & the Quick Start Guide before use.
  • Built-in speakerphone lets you multitask as you talk.
  • 2-Line Operation, Caller ID/Call Waiting
  • 18 Number Speed Dial, 100 Name/Number Phonebook Directory
  • 99 Name/Number Caller ID History
  • 2-line operation offers flexibility for your home or business
  • DSL Subscribers may need to us a DSL Filter. Please refer the User Manual & the Quick Start Guide before use.
  • Speakerphone;It is portable
  • Caller ID/Call Waiting lets you know who's calling. Features a 99 name/number Caller ID history for easy scrolling and callbacks. Service required from your local phone company
TOP Choice #2 Panasonic Cordless Phone System with Answering Machine
Our Score:
  • SECURE LONG-RANGE PHONE SIGNAL - DECT 6. 0 wireless technology offers a long-range cordless phone and is ideal for home, home office and apartments with thick walls
  • BI-LINGUAL CALLER ID - Talking Caller ID audibly announces caller information in either English or Spanish from the telephone’s base unit and cordless handsets when you can't view the screen
  • ONE TOUCH TELEPHONE CALL BLOCK - Register up to 250 numbers with one-touch Call Block on the cordless phone base unit & cordless handsets. Compatible with Hearing Aid T-Coil (TIA-1083 Compliant)
  • INTERCOM VOICE PAGING - Wake kids for school or let everyone know when dinner is ready with Panasonic's exclusive Voice Paging. VP makes it easy to send clear, simultaneous announcements to every handset in the house, even when family members don't respond
  • ENHANCED CORDLESS PHONE SOUND QUALITY - Noise Reduction automatically suppresses background interference while enhancing voice tones for clearer conversation on the base unit & cordless handsets
  • Customizable music on hold: includes a 2. 5mm jack for connecting music devices like MP3 players, Boom boxes, tablets or smartphones.
  • Auto Attendant on each line answers calls, provides the company directory, forwards calls to specified extensions, and enables callers to record voice messages when there is no answer.
  • Connectivity technology: RJ11
  • Simple installation: Connect the Main console to analog Phone lines and the handsets/desksets wirelessly Connect to the system. Install an entire Office in minutes without Professional assistance!
  • Digital Answering system: digitally records up to 180 shared minutes of incoming messages, outgoing announcements, and memos.
  • Expandable up to 10 total stations (1 console and 9 desksets or handsets): allows you to grow into a fully featured telephone system with anywhere from one to 10 stations.
  • Up to 12 Hours Talk Time / Up To 5 Days Standby
  • Will Not Work Without Base. Base sold separately
  • Caller ID, Automatic Noise Reduction, and Speakerphone and Energy Star Certified
  • 2-Line Operation with 3-Way Conferencing with Headset Jack
  • DECT 6.0 Plus Technology 1.9 GHz Cordless Handset
  • Digital Answering System —includes a mailbox for each line
  • DECT 6.0 Technology
  • 2-Line Operation
  • For optimal performance batteries should be charged for 16 hours prior to use
  • DSL Subscribers may need to us a DSL Filter
  • Handset and Base Speakerphones
  • Dual Caller ID/Call Waiting- stores 50 calls
  • Unsurpassed Range
  • Comes with four X16 Digital Speakerphones but is expandable up to 16 telephones. These are in the fashion color- Charcoal.
  • All Inclusive - no fees for additional features - every X16 system includes Auto Attendant for live or backup call answering - Voice Mailboxes for every user with on-site and remote access to voicemail messages - Call Forward to Cell Phones, Caller ID, Conference, Call Record & Music on Hold
  • Office Efficiency - Hands-free features like the built-in Speakerphone & the Call Announce Intercom with Hands Free Answer-Back feature allows you to reply to intercom calls without having to pick up the handset
  • Quick & Easy Operation - The X16 phone includes 12 programmable buttons for one-touch intercom calling - and each button’s “busy phone” indicator light means at a glance you know who is on the phone
  • Reliable & Secure - The X16 does not require the internet, so when the internet is down your phone system is still working! And all voicemail messages are securely stored on-site in your X16 system
  • Easy to see blue and green HS leds External message/music-on-hold interface.
  • Ideal for Offices with 2-16 Employees - System capacity is (16) X16 telephones & (6) telephone company lines - Easily place and retrieve calls from hold using your (6) dedicated telephone line buttons
  • Auto attendant answers and processes calls Voicemail call waiting caller ID "Cell phone like" navigation keys
  • External call forward Live call recording Outgoing call log Personal phone book
  • Includes the X16 voice server equipped for connection to 4 telephone lines but expandable to 6 telephone lines.
  • Digital answering system
  • 99-name and -number phonebook
  • Expandable system supports up to 10 devices
  • Redial with 3-number memory
  • DECT 6.0 frequency
  • 8 dual-colored BLF/speed dial keys
  • Dual-switched Gigabit ports, integrated PoE
  • HD audio on speakerphone and handset
  • 3 SIP accounts, 3 line keys, 4-way conferencing, 3 XML programmable context-sensitive soft keys
  • Up to 500 contacts, call history up to 200 records
9 Poly - VVX 411 12-Line VOIP Business Phone (Polycom) - Desk Phone
Our Score:
Poly (Plantronics + Polycom)
  • Lines: 12 line keys support both your lines and autodial or contact keys. 4 soft keys are context sensitive providing you easy-to-find features like transfer, conference and call park while you are on the call
  • Display: Large, easy-to-use display (backlit 3.5” color display)
  • Audio Quality: Poly HD voice technology and Poly Acoustic fence technology provide voice clarity and eliminate noise and distractions. Full duplex speakerphone with Acoustic Clarity Technology brings the audio experience as close as possible to being in the same room
  • Use With a Headset (Optional): Connect the right headset (sold separately) to suit your work style. RJ9 and Electronic Hook Switch supported -- or connect a USB type headset and have additional call, mute and volume controls synchronized from the headset
  • Connectivity: USB port plus two high speed 10/100/1000 ethernet ports with an integrated switch, which allow LAN connection for your phone with a passthrough connection to your PC. Power over Ethernet (PoE) reduces desktop cable clutter by eliminating the need for a separate power adapter
  • 3.5" TFT Display (320 x 240) 12 lines or speed dial keys
  • Supports VVX Expansion Module and VVX Color Expansion Module
  • 2 x Ethernet 10/100 or GigE (VVX410 ), 4-way navigation cluster
  • HD Voice up to 7KHz on all audio paths, Asian character support
  • This Certified Refurbished product is tested and certified to look and work like new. The refurbishing process includes functionality testing, basic cleaning, inspection, and repackaging. The product ships with all relevant accessories, a minimum 90-day warranty, and may arrive in a generic box. Only select sellers who maintain a high performance bar may offer Certified Refurbished products on
Product Images, Product Titles, Product Highlights from Amazon Product Advertising API

What Are The Most Critical Factors Of best small business phone That You Should Consider?

To make a significant purchase, you are supposed to know the best small business phone. There are a number of other difficulties that need to be investigated and evaluated. Every product has its challenges. Thus, you might count on us to provide you with detailed advice and guidance.

Based on what people and technical innovation have co-operated to analyze and build the following qualities, it’s helpful to look into the following criterial before selecting best small business phone:

Sound Quality

Sound quality is an essential feature of every office phone. This is something that many people overlook, however it is essential for any phone. This can have a significant impact on user experience especially if the phone has reliable sound quality.

Other Features

Which features are essential for an office phone system? Hunt group, conference speed dial softphone announcement voicemail call hunting are all features you might consider.


What number of lines do you need for your business? When you're looking for the right office phone, this is an important thing to consider. You might not require as many lines if you are a smaller business.

Corded / Cordless

There are two types of office phone: the corded or the uncorded. Every unit works in a different way and solves unique problems at home and work.
Corded Office Phone - This corded phone can be used for both static calls and voice conversations. This is a permanent telephone system with a cord that connects the receiver to its phone system. Although corded phones can be very affordable, some models may not work in an outage.
The cordless phone allows users to easily move around the office while still enjoying excellent sound quality. To make sure you get the best out of cordless, these must be charged.


Office phones have many features, including caller ID, noise cancellation capabilities, personal and fast dial directories as well as voicemail and speakerphone. There are also options available that enable you to host conferences and receive and send text messages, as well as automatically greeting callers and routing them to the correct number. Your business's needs will determine how advanced your phone should be.

Number Of Phone Lines

The size of your company will determine how many phone lines you require. You can use two phone lines if you are working from home but want to keep your business and home lines separate. If you have a large business with multiple employees, you will need more lines.

Ease Of Use

It should be simple to use the best office phone. You should find the features you need easily and be able to understand them. You don't want a complicated phone or one that takes too long to learn.


Can You Use A VoIP Phone As A Regular Phone?

There are two types of phones: analog and IP. Today's VoIP phones use IP phones. The phones can be connected directly to your router, and you can make and receive calls right away.
An adapter is required to allow an analog phone to be used with most of the VoIP systems today.

How Do You Set Up A Small Business Phone System?

The ease of setting up business telephone systems today is a huge advantage. An online portal allows you to manage VoIP systems. The portal allows administrators to log in and assign extensions and business numbers, create new users and delete existing users. Administrators also have the ability to turn on and off features for specific users. This portal can be accessed from any computer with an Internet connection.

Do Office Phones Have The Ability To Create Automated Answering?

Many office phones include an automatic attendant that will answer any incoming call. If you do not want to be missed, this is an option. The features of your phone may allow the attendant to route calls to specific extensions, or record voice messages. An auto attendant can make a small business seem bigger to callers.

What Other Phone System Costs Are There?

Apart from your handset, budgeting for initial costs and line rental (paying for internet access to make VoIP calls) is important. Also, plan for expansion expenses for your company.

Does VoIP Work With All Office Phones?

It is generally true that VoIP is an integral part of every digital phone system. You can purchase VoIP software for your smartphone or tablet to access call data and call forwarding.

Do I Need An Office Phone That Can Handle Multiple Incoming Lines?

Some offices can take care of multiple incoming calls at the same time. It is an excellent feature that can be used by small offices as it prevents you from missing any calls. This saves money as other office phones use only one line. To determine the number of lines you need for your office, assess how busy your office gets.

Do I Need A Hands-free Phone?

Modern office work has made mobile working a necessity. It allows you to quickly take notes, communicate passionately, and even sell stocks on the go. Nearly all modern digital phones allow voice or hands-free activation.

0 ratings

About Nicolas Ward

Nicolas Ward

Nicolas Ward is an elite author with many years of experience in the music field and the owner of many engaging articles at TheAudioCritic. He studies music production and has many years of passionate research into sound systems. Appearing in many popular newspapers, Nicolas Ward provides useful knowledge and the latest information on music and sound.